Frequently Asked Questions

Visit this page to view the new shipping rates from USA to Zambia.

Several factors have raised our costs. Global shipping costs have risen, and operation costs have gone up in our international operations. We need to cover rising costs, and still continue to provide a reliable service to meet your shipping needs.
Overall, this update helps us maintain reliable shipping for you. Read more on the price increase page.

This service involves our team purchasing items on your behalf from USA retailers. The costs covers procurement costs (credit-card fees, and processing) while still keeping our concierge fee very competitive. The BFM fee covers all extra work of ordering, verifying items, and coordinating your purchase. We remain committed to high transparency: the fee percentage is shown upfront on your BFM invoice.

The only way to keep the old rate is to ship before the effective date. After 15th September 2025, all orders will use the new pricing. We encourage you to ship any urgent packages ahead of time stipulated.

Payments can be made through bank transfers, debit cards or your Aquantuo account using your Order ID for proper tracking and confirmation. You will always receive an invoice and payment instructions by email.

We know price matters, but Aquantuo gives you more than just shipping. You get a free U.S. tax-free address in Delaware, access to our tracking system, weekly flights, customs clearance handled on your behalf, and responsive customer support. Many providers advertise lower rates but exclude key services, which end up costing more. With us, what you see is what you pay for.

We ship weekly from our US warehouse via air. Packages typically arrive in Zambia in about 10 - 15 business days from when payment is made. We work closely with customs to clear your goods quickly. You’ll receive email/SMS updates and can track your shipment online.

Check your Aquantuo account and use the Price Estimator to see the exact cost of your planned shipment. You can also save by using our referral program to earn credits toward future shipments. And if you need help, our support team is always ready to guide you.

Our customer care team is here to help. Reach out to us anytime:
Call/WhatsApp: (+260)761167156 / (+260)761167157
Email: [email protected]